gotalk Mobile starter kits are available from our customer service, participating retailers across Australia and also our online store. Please call us on 1800 GOTALK (1800 468 255).

To find the store nearest you stocking gotalk Prepaid Mobile, simply give us a call on 1800 GOTALK (1800 468 255).

You can activate your SIM online at www.gotalkmobile.com.au/activate or call us on 1800 122 279. Online activations may be eligible for an Online Activation bonus. You'll need to have proof of identity such as your passport or drivers' license details ready so we can confirm your identity. There are plenty of other types of identification that are acceptable, for a full list please visit the website or call customer service.

If you already have an Australian mobile phone number, which you want to keep, you can transfer it across to gotalk. You will need to provide some basic account information to us so we can handle your request. Simply enter your information during the activation process and we will take care of the rest.

You can bring your existing GMS handset to gotalk Prepaid Mobile. You will need to ensure that your phone is not locked to your previous provider's network. You should ask your provider this before porting to gotalk. gotalk cannot be held responsible for any handset unlocking fees incurred.

If you are porting to gotalk Prepaid Mobile, you will need a new SIM card. The gotalk Prepaid Mobile starter kit contains the required SIM card.

Yes you can. Being under a handset contract to a service provider is not a barrier to porting, although normal contractual obligations will apply (for example, you may have to pay an early termination charge to your existing mobile service provider). Confirm your existing contractual obligations with your mobile service provider before you port to gotalk Prepaid Mobile. gotalk cannot be held liable for any costs incurred when transferring your mobile service number to us.

Your extra services with your current mobile service provider will not port with your mobile number. It is a mobile number that is ported, not the service. Customers who have switched service providers and ported their number to gotalk Prepaid Mobile will need to re-establish their mailboxes and record their greeting again.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with gotalk. Unlocked handsets that are compatible with Vodafone's Australian network will be compatible with gotalk. Please call our customer service team on 1800 GOTALK (1800 468 255) if you are unsure about whether you can use your handset with the gotalk mobile service

If your mobile phone screen shows any of the following when you first put your gotalk mobile SIM in your phone: 'phone restricted', 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network.

There are a number of ways to unlock your phone depending on where you purchased it from. If you purchased the handset from another telecommunications company, you may need to contact them to arrange for the handset to be unlocked (unlocking fees may occur). If you need further assistance, please call our customer service on 1800 GOTALK (1800 468 255).

Your PUK code is an 8 digit code used reset your mobile PIN, to unlock your mobile. To obtain your PUK code, Please log in to 'My Account' or call customer service.

If you have verified that your handset is unlocked and you still receive this error on your handset, also shown as 'phone restricted', 'blocked', 'barred', 'incorrect SIM' or 'SP lock', please follow the below steps to determine if your sim is faulty.

1) Turn off your phone, and remove the SIM card, which is usually located underneath the battery. Your SIM card is a small piece of plastic with a gold chip.

2) Clean the SIM card, and wipe the gold sections of the SIM card with a soft cloth.

3) Blow some air into the area where the SIM card sits, in case it's dirty.

4) Replace the SIM card in the phone and see if the problem is fixed.

5) If the problem continues, and you have another mobile phone handy, try checking if your SIM card works in that phone. This can help to determine if the problem lies with your mobile phone or SIM card.

If you have determined that the SIM appears faulty, please call our customer service to arrange a replacement SIM.

Customer service: 1800 GOTALK (1800 468 255)
Open Monday to Sunday 24 hours.

Chinese: 1300 460 888 (Mandarin and Cantonese)

Arabic: 1300 HABIBI (1300 42 2424)

Vietnamese: 1300 GO VIET (1300 46 8438)

Tagalog (Filipino): 1300 PINOYS (1300 746 697)

Multi-lingual Customer Service Operating Hours:

Monday to Friday: 8am – 8pm (Australian Eastern Standard Time)

Saturday: 8am – 5pm (Australian Eastern Standard Time)

Sunday: 8am – 5pm (Australian Eastern Standard Time)

The call credit for your gotalk mobile expires in accordance with your plan

Straight Talk PLUS: 90 day credit expiry

Aussie Extra: 90 day credit expiry

Big Talk: 30 day credit expiry

gotalk Max: 90 day credit expiry

gotalk Anytime: 90 day credit expiry

The off peak/peak hours vary in accordance to your plan:

gotalk Max: Off peak hours are from 12am (midnight) to 11am. Outside of those hours are counted as peak time.

You can continue to receive calls for a period of 3 months after your credit expires

Flagfall applies in accordance with your plan:

gotalk Anytime: 25c for all calls

gotalk Max: 30c for all calls

Straight Talk PLUS: 30c for all calls

Aussie Extra: 0c for all calls

Big Talk: 39c for all calls

gotalk offers flexibility of changing to another gotalk rate plan whenever you recharge your prepaid plan (online or through customer service). Please note that customers changing from a Big Talk Cap to another mobile plan will not have their remaining credit balance carried over. If you would like to change your plan without recharging, you will need to contact our Customer service team on 1800 GOTALK (1800 468 255) for assistance

We don't currently offer international/global roaming on our gotalk Prepaid Mobile, however we have a separate global roaming SIM card, gotalk Global SIM. Click http://www.gotalkglobal.com for more information on this product.

Never miss a call again with gotalk voicemail. Simply dial 121 and follow the prompts to set your voicemail up. Once you have set your voicemail up with a greeting, you can access your messages at any time by dialing 121

There is no charge to make a voicemail deposit. The charges for voicemail retrieval are billed as national calls in accordance with your plan. Please check individual plan rates for more information

Don't get caught out in the middle of a call with no credit. You can check your credit balance online, over the phone or via SMS

Online: Log in to the My Account area

Phone: Dial 126 466 from your mobile and follow the prompts

SMS: SMS 'BAL' to 0408 gotalk (0408 468 255) and we will text your balance right back to you.

gotalk recharge vouchers are available at over 20,000 retailers throughout Australia including Australia Post, 7-11, Woolworths and Coles.

Online: Log onto http://www.gotalkmobile.com.au/recharge to recharge via credit card or voucher

By Phone: Call us on 126 467 from your gotalk mobile or on 1800 122 279

SMS: Alternatively you can SMS the recharge voucher pin to 0408 gotalk (0408 468 255). You will receive an SMS back confirming your recharge was successful.

In order to have the ability to recharge where you want, whenever you want, you may need to register your details with our Customer service. To register your credit card with Customer service you must complete a successful recharge with that credit card with the aid of a Customer service representative. Once your credit card has been registered you may use it online or over the phone for recharges without speaking to a Customer service representative.

To make an international call, using your gotalk mobile simply dial 0011 followed by your country code, then your area code without the initial '0' and then the phone number and press the send button. Instead of 0011 you can also use the "+" symbol. Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

To send an international text, using your gotalk mobile simply use the "+" symbol followed by your country code, then your area code without the initial '0' and then the phone number and press the send button.

To make a national call, simply dial the full number including area code. For calling Australian mobiles, dial the full mobile number.

We can place a temporary bar on your mobile service. Please contact our customer service team on 1800 GOTALK (1800 468 255) for assistance. gotalk cannot be held liable for charges on your account if you fail to advise that the SIM has been lost

You will need to configure your handset to the following settings;

APN: purtona.net

Dial Setting: *99#

Set to CHAP

If you have added the above settings and are still unable to access WAP, GPRS or data, you will need to manually send the settings to your handset. To do this, please log into "MyAccount". Select your gotalk Prepaid Mobile account. Then select "Mobile Settings". Alternatively go direct www.gotalk.com.au/MyAccount/Pages/MobileSettings.aspx

MMS uses a data network. Your handset must be compatible with data and must be configured with the following data settings:

APN: purtona.net

Dial Setting: *99#

Set to CHAP

If you have added the above settings and are still unable to send or receive MMS, you will need to manually send the settings to your handset. To do this, please log into "MyAccount". Select your gotalk Prepaid Mobile account. Then select "Mobile Settings". Alternatively go direct www.gotalk.com.au/MyAccount/Pages/MobileSettings.aspx

For details on setting up your mobile for WAP log into "MyAccount". Select your gotalk Prepaid Mobile account. Then select "Mobile Settings". Alternatively go direct to www.gotalk.com.au/MyAccount/Pages/MobileSettings.aspx

My Account is an online service which gives you access to information such as:

Account balance

Recharging your

View call

View transaction

Update personal

Details to configure your mobile for WAP, MMS or internet

Visit My account. You will need your mobile number and password handy. Your password would have been created during the activation process. If you do not remember your password, please follow the 'forgot password' options on the website, or call Customer service

Auto Top Up allows you to set up your recharges to be automatic. There are three types of Auto Top Up which you can choose from:

Low Balance – when your balance reaches below $5 we will top it up with your chosen amount

Standard – We'll recharge your account with your chosen amount every 15, 30 or 45 days

Flexible – We'll recharge your account up to your chosen amount every 15, 30 or 45 days

eg, If you select $20, every 30 days. On the 30th day if you account has $6 then we'll recharge your account by $14.

Log into My Account

Select the service your wish to add Auto Top Up

Select "add / modify" Auto Top Up

Fill in the details

Alternatively call Customer

Yes, log into My Account, select the service with Auto Top Up, then select "View Auto Top Ups", then select "delete". Alternatively call Customer service

Payments are made using your credit or debit card

Yes, log into My Account, select the service with Auto Top Up, then select "View Auto Top Ups", then select "update". Alternatively call Customer service

Super Packs allow you to allocate a set amount of your balance for SMS, data, national calls or calls to selected international destinations. Each type of Super Pack comes with a bonus, saving you more money! See below for the various types of Super Packs and the bonus available:

Super Pack balance is deducted from your regular balance. All Super Packs expire 30 days from date added and any remaining Super Pack balance is forfeited.

There is a maximum of 4 Super Packs per month.

To check your Super Pack balance, you can either log into 'My Account' and click Balance Enquiry, or contact our customer service on 1800 GOTALK (468 255)

Auto Super Packs are available to customers who have a mobile account that is on Auto Top up. We reward you with higher bonuses than regular Super Packs. There is also a new Super Pack, Super Asia that is only available as an Auto Super Pack. Please see below for Auto Super Pack details:

Super Pack balance is deducted from your regular balance. Auto Top Up must be active at the time the Super Pack is purchased. Super Pack credit expires after 30 days. Remaining credit is forfeited.

The following countries are included in the Super Asia pack.

- China

- Hong Kong

- India

- Indonesia

- Malaysia

- Singapore

- South Korea

- Taiwan

- Thailand

- Vietnam

gotalk Prepaid Mobile

gotalk Wireless Broadband

gotalk ezichat

Phonecards

You can join by either calling customer service on 1800 468 255 or when you are logged into My Account simply select "Join Loyalty Program"

All new loyalty members start in Silver platform.

Silver – To stay in silver you must recharge a minimum of $100 in initial 90 day period

Gold – To move into Gold, you are required to recharge a minimum of $200 in a 90 day period.

Platinum – To move into Platinum you must have recharged a minimum of $300 in a 90 day period

Yes, if you do not maintain the level of recharge for your level you will move down a level in the next 90 day cycle.

We will regularly send you email updates including your member status and recharge amount. You can also access this information anytime by logging into the 'My Account' section of our website

Your 90 day cycle starts from the day you join the program

ezi-credit is a feature on gotalk Prepaid Mobile which allows you to borrow $2 when you are low on credit

1. When you are running low on credit and you can't recharge simple SMS "$2" or "2dollar" to 0408 GOTALK (0408 468 255)

2. We will credit $2 credit on your account

3. Next time your recharge we will deduct $2, along with a 20c service fee

1. gotalk ezi-credit allows you to get access to $2 extra credit when you haven't had an opportunity to recharge.

2. To request gotalk ezi-credit, text 0408 GOTALK $2 or 2dollar.

3. gotalk charges a 20c service fee for providing this service so $2.20 will be automatically deducted from the amount by which you recharge next time you top up to cover the credit given and the service charge.

4. gotalk will not provide you with any more than one ezi-credit before your next recharge.

5. Once you have received a gotalk ezi-credit, both your existing credit at the date the ezi-credit is added and the $2 ezi-credit you have been given will expire in 3 days unless extended in accordance with this clause. In the case of all plans except the Big Talk Plan, if you recharge within that 3 day period, any remaining credit you have at the time of the recharge will roll over and be included with your new recharge balance. Please note that our Big Talk plan for users with a high call volume but who do not need a lengthy credit period. Accordingly, regardless of when you recharge your Big Talk account, all then current credit on your Big Talk plan automatically expires and is replaced by the new credit amount by which you have recharged.

6. You must have recharged as least once to be eligible to use ezi-credit. If you have activated a $2 starter kit, to be eligible to use ezi-credit, you must have recharged your SIM card twice before you request credit.

7. You may use ezi-credit on any gotalk Prepaid Mobile plan.

8. You must have less than $2 credit on your balance at the time of your request for ezi-credit